​Fundraising Complaints Procedure

We value your feedback and we welcome you to let us know how we can best improve our services. We will take every complaint seriously and we will try to resolve the problem as quickly as possible.

You may send your complaint to us in any of the following ways:
Call: Fundraising team on 07956 121663
Email: mjimenez-varela@shaftesbury.org.uk
Online: complete our online feedback form

If you are still not satisfied with our response, we will pass your complaint to a more senior member of staff who will try to help. In the event that you remain dissatisfied with the response you have received, you are entitled to take your complaint to the Fundraising Regulator for an independent investigation.

Their contact details for England are:
The Fundraising Regulator
2nd Floor
CAN Mezzanine Building
49-51 East Road
London N1 6AH

Tel: 0300 999 3407
Email: enquiries@fundraisingregulator.org.uk

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